Frequently Asked Questions

FAQs CATEGORY

FAQs PRODUCT TYPE

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How to Order
How to order if I am outside of the United States?

Orders accepted only for US customers. Please check our Distributors Page to find a local distributor in your Country.

How to Order
How do I order custom products or services?

Please contact our Customer Service for more information regarding your custom request: info@biochain.com

How to Order
Payment Methods

BioChain accepts credit cards (Visa, MasterCard, or American Express) for online orders.

How to Order
Can I place an order with a Purchase Order number?

We can grant P.O. privileges to customers with existing accounts that have Net 30 payment terms. Please contact customer service for more information.

How to Order
When will my order ship?

Orders generally ship in 3-5 business days, with FedEx overnight. Please contact customer service for more information regarding your order.

How to Order
Returns and Credits

Products may not be returned without proper authorization by the Biochain Technical Service Department. Due to the temperature sensitivity of our products, we are unable to restock and resell returned goods if the products have been used by customers already. All goods returned due to customer ordering error are subject to a 25% restocking fee. In order to receive credit, the products must be returned in their original, intact condition at your expense. BioChain reserves the right to change our return policy without notice. Please visit our website at www.biochain.com for details.

How to Order
Conditions and Warranty

BioChain products are warranted to meet our product specifications in effect at the time of shipment. Notice of nonconforming products must be made to BioChain Customer Service Department within 30 days of your receipt of the products. If BioChain does not receive your notice within the 30 day applicable time limit, BioChain will deem the products to have been accepted. This product warranty limits BioChain’s liability to the replacement of the product only.